Raising Support Tickets

Before you raise a ticket please ensure you provide as much detail on the ticket as possible to ensure the support process is not slowed down such as;

- Have you have tried restarting the SJS services first?

Restarting the Optymyse Services

- If you are receiving an error message, please let us know what the error message says or provide any screenshots

- Have any network changes been made recently?

- Has the Optymyse server been restarted or any updates/changes been carried out on the Optymyse server?

- Do you have any anti virus software on your Optymyse server?