Troubleshooting

Connector Metrics

• OSCC (Unify/Siemens) Metric List
• Cisco UCCX Metric List
• 8x8 PBX Metric List
• AVAYA Metric List- Covers CMS and IQ
• Mitel MiVoice Connect and MiCloud Connect (was Shoretel) Metric List

Connectors

• Data feed licenses
• Unable to connect AVAYA CMS's rt_socket to Optymyse
• ShoreTel ECC system is moving to a new server/ I have restarted my Optymyse server, what will be the effect on the Optymyse system?
• Unify OSCC - Queues have been created on the phone system but are not showing in Optymyse
• Agents/groups are not showing in the data source dropdowns in Optymyse
• How can a ShoreTel customer display Wrap Codes as part of their Optymyse screen designs?

See all 9 articles

Optymyse Director Software

• What browser should I use to run the Optymyse Director?
• I am unable to login to the Optymyse Director?
• How do I add content to an existing wallboard screen?

General

• RSS Feeds are not working in Chrome or Edge
• Videos are no longer auto playing in Chrome
• Data is not appearing in the data source dropdowns?
• Restarting the Optymyse Services
• My wallboards are not updating
• Raising Support Tickets

See all 8 articles