Skip to main content
SJS Solutions Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. SJS Solutions
  2. Troubleshooting

Troubleshooting

Connectors

  • Unable to connect AVAYA CMS's rt_socket to Optymyse
  • ShoreTel ECC system is moving to a new server/ I have restarted my Optymyse server, what will be the effect on the Optymyse system?
  • Unify OSCC - Queues have been created on the phone system but are not showing in Optymyse
  • Agents/groups are not showing in the data source dropdowns in Optymyse
  • How can a ShoreTel customer display Wrap Codes as part of their Optymyse screen designs?
  • How can a ShoreTel customer change an agent feed to show Release Code rather than Release?
See all 8 articles

Optymyse Director Software

  • What browser should I use to run the Optymyse Director?
  • I am unable to login to the Optymyse Director?
  • How do I add content to an existing wallboard screen?

General

  • RSS Feeds are not working in Chrome or Edge
  • Videos are no longer auto playing in Chrome
  • Data is not appearing in the data source dropdowns?
  • Restarting the Optymyse Services
  • My wallboards are not updating
  • Raising Support Tickets
See all 8 articles
SJS Solutions
Powered by Zendesk