Troubleshooting

Connector Metrics

• OSCC (Unify/Siemens) Metric List
• Cisco UCCX Metric List
• 8x8 PBX Metric List
• AVAYA Metric List- Covers CMS and IQ
• Mitel MiVoice Connect and MiCloud Connect (was Shoretel) Metric List

Optymyse 4

• How to check if our Optymyse 4 hardware is Optymyse 5 compatible
• Why is Optymyse 4 becoming End of Life (EOL)?
• Can Optymyse 5 be installed over Optymyse 4 or is a clean server required?

Connectors

• Data feed licenses
• Unable to connect AVAYA CMS's rt_socket to Optymyse
• ShoreTel ECC system is moving to a new server/ I have restarted my Optymyse server, what will be the effect on the Optymyse system?
• Unify OSCC - Queues have been created on the phone system but are not showing in Optymyse
• Agents/groups are not showing in the data source dropdowns in Optymyse
• How can a ShoreTel customer display Wrap Codes as part of their Optymyse screen designs?

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Optymyse Director Software

• What browser should I use to run the Optymyse Director?
• I am unable to login to the Optymyse Director?
• How do I add another page to an existing wall board screen?

General

• RSS Feeds are not working in Chrome
• Videos are no longer auto playing in Chrome
• Data is not appearing in the data source dropdowns?
• Restarting the Optymyse Services
• My wallboards are not updating
• Raising Support Tickets

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