Please be aware that you require data feed licenses on Optymyse for data to be pulled through.
To check how many data feeds you are licensed for, login into your Optymyse Director and click configuration. In the license information box you should see how many data feed licenses you have.
To check how many data feeds are being used click data on the left menu you should see any connectors listed here, hover over a connector and click manage feeds and add up how many feeds are listed.
A certain number of feed licenses are required for certain PBX connectors as follows:
Shoretel ECC x 2 (agents & groups)
Unify OSCC x 4 (queues, aggregates, users and groups)
Avaya CMS x 2 (agents & groups)
8x8 x 2 (agent & queue)