What is Desktop/OptyView? (V5 and earlier)

Desktop is a small window at 700 x 200 px or 500 x 400 px resolution, it is designed for Agents or Supervisors to use on their PCs/Laptops or mobiles/tablets (see below), rather than being full screen like Display, the Desktop window can be positioned anywhere on the screen and viewed whilst working on other tasks.

When a Desktop instance is added onto the Optymyse Software a unique  URL is created, to view a screen you put this URL into the  browser (Firefox/Chrome) on whatever device you are using.

1. Create a Desktop instance 

(Note* 1 desktop instance uses 1 desktop license)

For more on licensing view this article:

https://support.sjssolutions.com/hc/en-us/articles/360007547971-How-does-the-licensing-work-

2. Create a page at the same resolution as the Desktop instance

3. Attach the page to the Desktop instance

4. Click the URL for the Desktop instance to view the page or put the URL into  the browser (Firefox/Chrome) on the hardware device you are using  to view the screens

Please Note:

• Page designs for use on Desktop should be designed at 700X200px or 400 x 500px resolution
• If you require fullscreen view on a monitor or laptop you need to use Display not Desktop
• You can also use Desktop for viewing screens on mobiles and tablets. Simply contact SJS and let us know the device and version you want to use i.e. iPhone X. We will then add the resolution required for the device into your system so that you can create screens at the correct size for viewing on your device.