1. Restart the SJS Connector Service
2. Check you can see data coming through on the phone system itself
3. Check the connector configuration in the Optymyse Director (Configuration/Advanced/Connectors)
Note: Optymyse only knows about agents, groups or indeed any data when it has seen some activity for from the phone system. If it has not seen any activity for them whilst running it won't know about them.
For an agent they can login and logoff then they should appear.
If after following steps 1-3 the data is still not appearing please raise a support ticket by emailing firstname.lastname@example.org or by clicking start a conversation within this knowledgebase and our team will assist you.