1. The Stats Aggregator (Consumer) needs to have the appropriate queues/agents, etc. adding to the monitored list, otherwise Optymyse will not be able to grab the information.
2. If this has been done but the queue/agent is still not showing this could be because there has been no data through the system as yet or the agent has not logged in yet.
Optymyse has to see some activity from OSCC for information to appear.
3. The final step to try is to restart the consumer service and Optymyse services: https://support.sjssolutions.com/article/3-restarting-the-optymyse-services