How can a ShoreTel customer display Wrap Codes as part of their Optymyse screen designs?

Steph Kaney

July 18, 2018 16:34

1) You define the set of wrap codes that Optymyse will count. These are stored in the configuration file.

2) Optymyse creates a new feed, which displays the wrap codes by count, in order (most popular first or least popular first, depends how its configured).

e.g.

Position	Wrap Code	Count
1	105	48
2	110	39
3	100	30
4	103	29
5	102	27
6	111	27
...	...	...
n	xyz	3

3) Any unrecognised codes go into an "other" category, which is always last in the list.

The output comes out as an additional feed, but doesn't have a separate configuration from the main feed, it's enabled as part of the agent feed.