I am unable to login to the Optymyse Director?

Some reasons why you may not be able to login to the Optymyse Director include:

1. Your Optymyse Server has ran out of disk space

Please check your Optymyse server for available disk space on the "C" drive. It may have ran out. If that is the case, please delete any log files (possibly in c:logs, or c:programdatasjs solutionslogs), and if necessary re-boot the server to resume the system

2. You are using Internet Explorer

Please try Chrome, Firefox or Edge instead

3. Expired software license

Please contact SJS by emailing support@sjssolutions.com or click start a conversation within this knowledgebase to raise a support ticket and our team will assist you