Before you raise a ticket please ensure you provide as much detail on the ticket as possible to ensure the support process is not slowed down such as;
- Have you have tried restarting the SJS services first?
- If you are receiving an error message, please let us know what the error message says or provide any screenshots
- Have any network changes been made recently?
- Has the Optymyse server been restarted or any updates/changes been carried out on the Optymyse server?
- Do you have any anti virus software on your Optymyse server?
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